30-Day Returns
We have 30-day no-question policy. There is no matter what is the reason behind it. we will accept the return. But make sure that item is not used or opened. you will be given a refund amount after deducting the shipping charges that we have paid.
How it Works
STEP 1
Make sure that you tighten all lids before packing to avoid leaks.
STEP 2
Make sure you contact us before sending the product.
STEP 3
Send the items back to us in 30 days of time period
Do I have to pay for return shipping?
Customers do require to pay return postage.
Will the original shipping be refunded?
The original shipping price will not be refunded.
What if my product arrived damaged?
If your order arrived damaged, please email us a photo of the damaged product to info@greenleafoil.com.au and our customer care team will be happy to assist you with a replacement.
What if my order is missing something?
If your shipment is missing a product or has not arrived, please email us your order information at info@greenleafoil.com.and we will get the issue resolved as quickly as possible.
What if I damaged or already used a product before returning it?
Unfortunately, Due to health and safety reason, we do not accept used products.
How do I cancel or change my order?
If you wish to cancel for any reason or do you want to change your order. Please email us at info@greenleafoil.com.au. We will try our best effort to fulfill your wish by canceling or changing the order. If the order has been dispatched then we can do anything. The best option is to send the items back as per above mentioned.